GRACE PERIOD: For each reservation, customers are granted a window of time to greet their chauffeurs at the requested pick-up time and location before incurring waiting time charges.
Airport pickups: Universal Limousine Services monitors all commercial airline arrivals to ensure on-time airport pickups. A forty-five (45) minute grace period is allowed on all domestic arrivals and seventy-five (75) minutes on all international arrivals. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
Non-airport pickups: For all pickup locations other than airports, a fifteen (15) minute grace period is allowed. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.

CHARGES: All deposits are NON-refundable within the 24 hours notice of the event date. Each reservation has a minimum charge of one hour with half hours increments thereafter. A valid credit card is needed for all reservations. Confirmation of credit card charges will be made 24 hours before pick up with the option of cash payment to the chauffeur before the charter commences. All limousine (Sedan, SUV, Limo, Limo Coach, Party Bus, Motor Coach) rates are estimated based on hourly point-to-point standard transfer times. Overtime pay will apply after the first 15 minutes of prearranged time described on the reservation confirmation order. Rates are subject to change without notice. Universal Limousine Services is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control. The rate presented on your reservation confirmation is an initial estimate of the cost of service as reserved and is not intended to represent the actual cost of the trip. Wait time, taxes, extra stops or additional services may change your rate. Balances to be paid to the driver on the charter date before the beginning of the charter.

CANCELLATION: Universal Limousine Services reserves the right to charge a cancellation fee in the event that the request for transportation is canceled less than forty-eight 48 hours from the time of cancellation notification to the time of requested service. Cancellation with less than twenty-four (24) hours notice will be charged the full amount of the limousine charter order.

NO-SHOWS: A reservation is considered a “No-Show” if the passenger cannot be located or contacted within (a) one (1) hour for airport pickups (time begins when passenger’s plane lands) or (b) thirty (30) minutes at other pickup locations. For all No-Shows, the full trip fare, including a twenty (20) percent gratuity, will be charged. To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pick-up location on your reservation without first contacting Universal Limousine Services at +1 (702) 701-8899.

LIABILITY: Universal Limousine Services is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. Not responsible for delays or the termination in winter/summer caused by unsafe road conditions (ie. not salted, accidents, extreme heat etc.). Not responsible for articles left in the limousine. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in limousines. Drug use is prohibited by law. Any fines will be paid for by the customer. The client assumes full financial liability for any damage to the limousine (Sedan, SUV, Limo, Limo Coach, Party Bus, Motor Coach) caused during the duration of the rental by them or any members of their party. Damage charges a fee of $200 for each carpet or seat burn. Sanitation (Biohazard) fee is 4X the vehicle hourly rates. Vehicles cannot be loaded beyond seating capacity.

If you have any questions concerning the services provided or wish to file a commendation or complaint, you may contact the Nevada Transportation Authority at (702) 486-3303, (702) 486-3303 or through its website at https://nta.nv.gov